In response to the COVID-19 pandemic, hotels and convention centers are developing new toolkits and guidelines for how their properties will run moving forward. These guidelines are put in place to ensure health of both guests and staff, and to reassure travelers that it is safe to visit again. 

Several event facilities and hotels brands have also achieved or committed to achieving GBAC STAR™ accreditation.  

GBAC STAR™ is a new accreditation program started in response to COVID and is the cleaning industry’s only outbreak prevention, response and recovery accreditation for facilities. It is performance-based and designed to help facilities establish a comprehensive system of cleaning, disinfection and infectious disease prevention for their staff and their building. You can find more information on this accreditation here

As part of our commitment to our clients and our industry partners, we are compiling and updating a list of actions taken by hotels and their brands as well as CVBs and convention centers. Below you can find information from our partners in their own words (where applicable) and/or links to more information. 

“We are very excited to share our Omni Safe and Clean standards for all of our hotels and resorts as they begin to reopen this month. Our team paid special attention to each touch point from arrival to departure to ensure that our guests and associates remain healthy and safe from the moment they walk through our doors. In addition, we have a new group meeting offer for programs and conferences arriving through March 31, 2021. 

You can find the most up to date list of what hotels are open and when additional hotels will open on our website at Hotel Openings and as we continue to update our safe and clean standards, they can be found at the following Omni Safe and Clean.” 

Here you will find the additional steps they are taking detailed for each area of the hotel. 

“We are committed to providing you, our valued customer, with a safe environment that aligns with expert protocols for working to defeat COVID-19. Consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations, Marriott’s Cleanliness Council is redefining our cleaning and safety standards. 
The enclosed link shares information that represent Marriott’s revised cleanliness procedures and protocols. We are sharing this with you today so that your organization is aware of the efforts we are undertaking to create safe spaces, safe meetings and events, and safe stays at Marriott hotels. We anticipate that these guidelines and protocols will evolve with public health and governmental recommendations. 

Marriott Commitment to Cleanliness 

We continue to monitor and stay up to date on the latest guidance from the Centers for Disease Control and Prevention (CDC), which can be found here. Additionally, we encourage you to reference the most recent travel guidance at” 

We’re committed to keeping you safe while you play with enhanced health and safety measures for you and our Pack. At Great Wolf Lodge, you’ll see some changes to your stay so your Pack can play safe. It’s our Paw Pledge. And it represents our commitment to keeping you healthy and safe during your stay.

Check here for their Paw Pledge.

Here are some some CleanStay Videos that these properties produced to showcase their commitment to guest safety.

Hilton St. Louis at the Ballpark CleanStay –

The Union Station Hotel CleanStay –

Also, you can find Hilton CleanStay guidelines here.

Please find links to Convention & Visitors Bureau COVID response. Some include information on their convention centers as well as the ability to sign up for their newsletters for updates directly to your inbox. 

New York, NY 

Chicago, IL   

Los Angeles, CA  

Boston, MA  

San Francisco, CA 

Philadelphia, PA  

Seattle, WA  

Houston, TX  

Dallas, TX  

Atlanta, GA  

Phoenix, AZ  

Washington, DC  

Las Vegas, NV 

Miami, FL  

Detroit, MI  

Cleveland, OH 

Minneapolis, MN  

St. Louis, MO 

Portland, OR 

Pittsburgh, PA 

Baltimore, MD 

San Diego, CA 

Denver, CO 

Tampa, FL 

New Orleans, LA 

Kansas City, MO 

Jacksonville, FL 

Charlotte, NC 

Indianapolis, IN 

Cincinatti, OH 

Columbus, OH 

Milwaukee, WI  

Richmond, VA  

San Antonio, TX  

Austin, TX 

Nashville, TN 

Omaha, NE  

Madison, WI  

Oklahoma City, OK  

Orlando, FL  

Raleigh, NC  

Memphis, TN 

For more information or if you wish to submit your venue’s information email