Barbara Lootz with Marriott International Luxury Brands, provided insights and tips on communicating with attendees on what they can expect as we begin to travel again. Managing expectations will be the key to relieving traveler anxiety. The more planners understand about the process and tools that are available, the more they’ll be able to communicate with attendees.

Pertaining to travel, we asked Barbara:

• What should planners ask when looking at destinations and hotels?

• What are some of the processes and tools that are needed for communication?

• What sort of assistance should be expected on-site?

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